Delivery
All dry goods orders that are in stock placed before 11am Monday to Friday (excludes Bank Holidays) will be shipped the same day except Friday orders that should arrive Monday, Weekend orders will be shipped Monday (excludes Bank Holiday), (excluding pallet deliveries & unless otherwise stated). Your order will be shipped via APC to Mainland UK and some areas of Scotland. Remote areas like Scottish Highlands will incur extra delivery charges and will be priced on an individual basis. Please contact us for quotations before ordering.
We currently are unable to deliver internationally or outside of the UK Mainland and some areas of Scotland.
If an item becomes out of stock/unavailable/items that needs to be ordered in for you and larger items i.e. aquariums and chillers, we will contact you via email giving you an estimated time of arrival.
All dry goods deliveries (excluding pallets deliveries) over £50.00 will be shipped free via APC Next Working Day excluding Weekends and Bank Holiday. Upon your order being shipped, you will be notified via email. Goods on pallets i.e. aquariums and chillers may require up to 5-7 working days for delivery, we will contact you via email with an estimated delivery time. Special Orders may take longer.
Dry goods orders under £50.00 will be shipped via APC Next Working Day (£6.99) up to 20kg.
Please Note: All large aquariums and large items will be pallet deliveries and will be curb side dropped.
Please be aware that we use third party courier services. We will do our very best to ensure that you receive your delivery on time and undamaged but we will not be held accountable for any delays caused by the courier service.
Click and Collect service is also offered on all items in store. This includes both dry goods and livestock and will be managed on a customer by customer basis. Please Note: Goods on pallets i.e. aquariums and chillers may require up to 5-7 working days for delivery to store, we will contact you via email with an estimated delivery time. Please do not travel to collect your order until you have received your email confirming that your order is ready for collection. You will need to bring the confirmation email and photo ID with you, this must match the details on your order. You cannot collect your order until you have received this email. This email can be printed or presented on a mobile phone or tablet. We will hold your order for up to 7 days for you to collect from the designated collection day.
Marine Livestock can only be purchases via Click and Collect service at this present time. Please do not travel to collect your order until you have received your email confirming that your order is ready for collection. You will need to bring the confirmation email and photo ID with you, this must match the details on your order. You cannot collect your order until you have received this email. This email can be printed or presented on a mobile phone or tablet. We will hold your order for upto 5 days for you to collect from the designated collection day.
Dry goods special orders may take longer to deliver and there is no guaranteed next day delivery.
In some cases local deliveries can be offered for both dry goods and livestock. Larger and more expensive items like aquariums and chillers can also be delivered. Cost for this service will be calculated and confirmed before delivery. Please contact us before ordering.